Terms of Service

1. Scope of This Agreement

This Agreement has two parts. Part A governs software subscriptions. Part B governs one time consulting engagements. Read the part that matches what you are paying for. Sections 15 to 20 apply to both. Payment structure, cancellation, and refunds for either part are governed by our Refund and Cancellation Policy.

2. Term of the Agreement

This part of the Agreement begins on the date the Customer first subscribes to or accesses the Software. It remains in effect until the subscription is terminated by the Customer or by Toledah according to this Agreement. Subscriptions may renew automatically depending on the selected billing plan.

3. Definitions

Service — Any software, platform, application, or digital infrastructure provided by Toledah Technologies.

Software — Any application developed by Toledah including but not limited to Zaena.

User — Any individual authorized by the Customer to access the Software.

Subscription Plan — A paid or free service tier defining features, limits, and pricing.

Customer Data — All business data, records, and content uploaded or created by the Customer in the Software.

4. Access to the Software

Toledah grants the Customer a limited, non exclusive, non transferable license to access and use the Software for business purposes during the subscription period. The Customer agrees not to reverse engineer the software, copy or resell the platform, use the service for illegal activities, or interfere with platform security. Access may be suspended if the Customer violates these terms.

5. Services

Toledah provides software access based on the selected Subscription Plan, with features varying by plan. Toledah may release software updates, security improvements, and new features, which may be applied automatically. Support is provided through email, in app support, documentation, and help desk systems. Response times are not guaranteed unless covered by a separate service agreement.

6. Charges and Fees

Subscription fees are determined by the selected plan and may depend on number of users, features enabled, and subscription duration. Customers agree to pay all applicable charges. Payments may be processed through third party providers such as Paystack or Monnify. Failure to pay subscription fees may result in service suspension.

7. Conditions of Service

Customers agree to provide accurate account information, maintain the security of their login credentials, and comply with applicable laws when using the platform. Customers are responsible for all activity occurring under their accounts.

8. Data Protection and Privacy

Customers retain ownership of all Customer Data stored within the Software. Toledah may process Customer Data solely for the purpose of providing the Services. Toledah implements reasonable technical and organizational measures to protect customer data from unauthorized access, loss, or misuse. Full details are described in the Privacy Policy.

9. Nature of Engagements

Optimization, Business Performance Review, and Business Systems Setup engagements are one time consulting or implementation projects, not software subscriptions. The scope, deliverable, deposit, and balance for each engagement are agreed with the Client before work begins.

10. Confidentiality of Your Business Data

Any business data, files, or records you share with Toledah for an engagement, including sales, cost, expense, or inventory records, are used only to deliver that engagement. We do not share your business data with third parties without your permission, and we do not use it to identify or describe your business publicly without your consent.

11. Ownership of Deliverables

On full payment, the report, analysis, or other deliverable produced for your engagement belongs to you. Toledah retains no ownership over your specific figures, findings, or business information. Toledah retains its own methods, frameworks, tools, and general expertise, and may use them again for other clients.

12. Accuracy of Information Provided

You are responsible for the accuracy and completeness of the data and information you provide for an engagement. Toledah's findings and recommendations are based on what you provide and on the assumptions stated in the deliverable.

13. No Guarantee of Results

An engagement produces analysis and recommendations. It is not a guarantee of any particular business outcome. Decisions made on the basis of an engagement remain the Client's own decisions and responsibility.

14. Payment and Cancellation

Payment structure, cancellation rights, and refund eligibility for engagements are set out in our Refund and Cancellation Policy, which forms part of this Agreement.

15. Warranties and Disclaimers

The Services are provided "as is" and "as available." Toledah makes no guarantees that the Software will be uninterrupted, error free, or meet all business requirements, and no guarantees that an engagement will produce a particular result. To the maximum extent permitted by law, Toledah disclaims all implied warranties.

16. Limitation of Liability

To the maximum extent permitted by law, Toledah is not liable for loss of profits, loss of business data, or indirect or consequential damages. For software subscriptions, total liability does not exceed the amount paid by the Customer in the previous 12 months. For a consulting engagement, total liability does not exceed the fees paid for that specific engagement.

17. Termination

Toledah may suspend or terminate access to a Service or engagement if the Customer violates this Agreement, payment obligations are not met, or the service is abused or used illegally. Customers may terminate a subscription at any time according to their billing plan, and may cancel an engagement as set out in the Refund and Cancellation Policy.

18. Force Majeure

Toledah will not be liable for service interruptions caused by events beyond its reasonable control including internet outages, government actions, natural disasters, or cyberattacks.

19. Governing Law

This Agreement shall be governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the appropriate courts of Nigeria.

20. Contact

For legal inquiries: support@toledah.com