Refund & Cancellation Policy

1. Scope of This Policy

This policy has two parts. Part A covers subscription products, billed monthly or annually. Part B covers one time engagements, billed as a deposit and a balance. Read the part that matches what you paid for. Sections 12 to 17 apply to both.

2. Subscription Model

Zaena and Afiyar are offered on a subscription basis, billed monthly or annually depending on the plan selected at checkout. Subscriptions automatically renew at the end of each billing period unless cancelled by the subscriber prior to the renewal date.

3. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, your subscription remains active until the end of the current billing period for which payment has already been made. You will not be charged for any subsequent billing periods. Access to paid features continues until the end of the current billing period, after which your account reverts to the free tier where available, or is deactivated. No partial refunds are issued for unused days within a billing period.

4. Refund Eligibility

Toledah Technologies operates a limited refund policy for subscription products. Refunds may be considered under the following circumstances:

New subscriptions: If you are a first time subscriber and request a refund within 7 days of your initial payment, you may be eligible for a full refund. This applies to your first billing period only.

Billing errors: If you have been charged incorrectly due to a technical error on our part, we will issue a full refund of the erroneous charge upon verification.

Service unavailability: If a Toledah product experiences significant unplanned downtime, defined as more than 72 consecutive hours of complete service unavailability, affected subscribers may be eligible for a pro rated credit applied to their next billing period.

5. When a Refund Does Not Apply

Refunds are not issued in the following circumstances: you changed your mind after the 7 day new subscriber window has elapsed, you did not use the service during the billing period, your account was suspended or terminated for violating our Terms of Service or Acceptable Use Policy, you purchased an annual plan and request a refund after the 7 day window regardless of how many months remain, or your subscription was promotional or discounted, unless otherwise stated at the time of purchase.

6. Annual Subscriptions

Annual subscriptions are offered at a discount relative to the monthly equivalent price. Because of this discount, annual subscriptions cancelled after the 7 day new subscriber window are non refundable. Your access continues until the end of the annual period. We encourage you to evaluate the product on a monthly plan before committing to an annual subscription.

7. Payment Structure

Optimization, Business Performance Review, and Business Systems Setup engagements are billed as a deposit paid before work begins, and a balance due at delivery or at an agreed milestone. The deposit and balance amounts are confirmed with you before any work starts.

8. Cancellation Before Work Begins

If you cancel before any work has started, your deposit is refunded in full.

9. Cancellation After Work Begins

Once work has started, the deposit is non refundable. It covers the time, preparation and capacity already committed to your engagement. If you cancel after work has started but before the final deliverable is handed over, any portion of the balance you have already paid is refunded.

10. After Delivery

Once the final deliverable, a report, analysis or system, has been delivered, the engagement is complete and payment is final. If you believe the deliverable does not match what was agreed, contact us within 14 days of delivery so we can review it together.

11. If We Fail to Deliver

If Toledah fails to deliver the agreed engagement, you are entitled to a full refund of everything you have paid toward it.

12. How to Request a Refund

To request a refund, contact our support team at support@toledah.com with your registered email address, the product or engagement in question, the date of payment, and the reason for your request.

We aim to respond to all refund requests within 5 business days. Approved refunds are processed back to the original payment method within 10 business days, subject to your payment provider's processing times.

13. Payment Processing

Payments for Toledah products and engagements are processed by third party payment providers including Paystack and Paddle. Refunds are subject to the processing capabilities and timelines of these providers. Toledah Technologies is not responsible for delays caused by payment processors.

14. Disputes

If you believe a charge was made in error or dispute a refund decision, contact us at support@toledah.com before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior contact may result in immediate suspension of your account or engagement pending resolution.

15. Changes to This Policy

Toledah Technologies reserves the right to modify this Refund and Cancellation Policy at any time. Material changes will be communicated to active subscribers and to clients with an ongoing engagement by email at least 14 days before taking effect. Continued use of any Toledah product, or continuation of an engagement, after the effective date of changes constitutes acceptance of the revised policy.

16. Governing Law

This policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Nigeria.

17. Contact

For questions about this policy, contact Toledah Technologies Limited at: support@toledah.com